SHF Inspection App - Support

About the App

SHF Inspection App is a professional tool designed for certified WETT inspectors to conduct comprehensive solid fuel heating system inspections. The app helps create detailed inspection reports for chimneys, fireplaces, and wood-burning systems.

Need Help?

We're here to help you get the most out of the SHF Inspection App. Below you'll find various ways to get support and answers to your questions.

Contact Information

Response Time: We typically respond within 24 hours during business days
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Frequently Asked Questions

How do I create my first inspection report?

After logging in, tap the "New Inspection" button and fill out the required information including client details, inspection date, and form type. The app will guide you through each section of the inspection process.

Can I edit a report after it's been created?

Yes, you can edit inspection reports that are in "Draft" status. Once a report is finalized and sent to the client, it cannot be modified to maintain integrity of the inspection record.

How do I export or share my inspection reports?

Completed reports can be exported as PDF files and shared via email directly from the app. You can also save reports to your device's file system.

Is my data secure?

Yes, all inspection data is encrypted and securely stored. We follow industry best practices for data protection and comply with applicable privacy regulations.

Do I need an internet connection to use the app?

While the app can work offline for creating and editing reports, an internet connection is required for syncing data, user authentication, and sending reports.

Technical Support

If you're experiencing technical issues with the app, please include the following information when contacting support:

Feature Requests

We value your feedback! If you have suggestions for new features or improvements, please send them to feedback@shfinspection.me.

Training and Resources

For WETT certification information and training resources, please visit the official WETT website at www.wettinc.ca.